What to Expect

Being Admitted to Our Hospital

The admission process can be overwhelming, but our teams work with you, your loved ones and the referring hospital to make the transition as smooth as possible, and without interrupting your treatment.

Upon admission, you will be assigned a room and treated without regard to race, color, creed, age, disability, national origin or payment source.

At the time of admission, please bring:

• Identification cards
• Insurance cards and policies
• Medicare, Medicaid or insurance cards
• Living will, power of attorney and durable power of attorney 
• Health surrogate information
• Copy of an organ donation request card

During your stay, only a few personal items are needed. We will supply the rest. We recommend you bring deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack them in labeled storage containers. Please leave electric appliances at home, unless they are approved by our Administration Department.

While we do our best to secure our hospital, we strongly suggest you leave valuables at home. We are not responsible for valuables or money kept in your room.

Financial Responsibility

Financial Matters

A dedicated business office staff member will oversee all insurance billing. They are also available to meet with patients and family members to discuss details and answer questions about insurance coverage. You may request a more personalized estimate of hospital charges or any other information you need. For more information, or to learn about financial assistance or collection procedures, please call our business office at (773) 267-2622.

For services not covered by insurance, payment is required. If you are unable to make a payment, you may contact your case manager to review alternate payment options, including a payment plan. We work with families to understand their coverage. If needed, the director of Case Management will facilitate the Medicaid application process. You are responsible for completing financial disclosure forms for medical assistance eligibility.

Professional Services

The physicians who manage your treatment of care while at OSF HealthCare Transitional Care Hospital are independent practitioners. They may bill separately from us, either to you or your insurance company.

The physicians involved in your care may or may not participate with the same health insurers or HMOs as OSF HealthCare Transitional Care Hospital. Upon request, we will provide you with a list of physicians who may be involved in your care. To determine whether a particular physician participates as a network or preferred provider with your health insurer, you will need to contact each physician or physician group directly.

You may request a more personalized estimate of their charges or any other information you need.

List of Standard Charges

A link to a list of the standard charges for items and services provided by the hospital as required by Section 2718(e) of the Public Health Service Act is available below. This list represents gross charges for individual services and does not reflect personalized estimates of hospital charges that may be applicable based on insurance discounts. It is not indicative of a patient’s out-of-pocket cost. Several factors may affect pricing, including, but not limited to the time of selection, additional expenses such as laboratory or professional fees, and additional services for a patient’s specific health condition. The information is not intended to be legal, health, medical or professional advice but merely conveys general information.